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Consumer law

We represent clients who are consumers in matters related to product or service complaints. We defend consumer rights before the Office of Competition and Consumer Protection (UOKiK). We also offer legal support to businesses in the form of training and preparing documentation related to consumer rights and data protection.

Consumer Rights and Consumer Disputes

Representation of consumers in disputes with businesses is a key element of consumer rights protection in today’s business environment. Our law firm specializes in consumer law, and our team members possess the necessary knowledge and experience to effectively defend the interests of our clients. With our help, consumers have access to professional assistance in cases of unfair commercial practices, defective products, or non-compliance with contracts. As a law firm, we represent clients in negotiations, mediations, and court proceedings, striving to achieve a fair outcome. Our actions not only help individuals resolve specific disputes but also contribute to shaping consumer law and promoting fair standards among businesses.
On the other hand, we offer comprehensive services for businesses, which include the preparation, review, and audit of internal documents such as online store regulations or data protection documents (GDPR). This ensures that the business complies with the requirements and informational obligations outlined in the Consumer Rights Act of May 30, 2014 (Dz.U. 2014 poz. 827 z późn. zm.).

Our legal services include, among others:

  • Representation of consumers or businesses in disputes regarding the right to withdraw from a contract, warranty, or guarantee
  • Representation of businesses in proceedings before UOKiK (Office of Competition and Consumer Protection)
  • Preparation and updating of documents and contract templates with consumers
  • Drafting regulations for online stores and documents related to data protection (GDPR)
  • Audits
  • Training

Ius est ars boni et aequi – Law is the art of what is good and just.

Consumer Rights and Business Obligations

The basic consumer rights and seller obligations include:

Product safety

The products we purchase as consumers should be safe to use and pose no threat to our health or life.

Information

Consumers have the right to clear and accurate information about products and services, including prices, features, terms of use, warranties, etc. The seller is obligated to inform the consumer about these aspects.

Withdrawal from a Contract

Consumers have the right to withdraw from a contract within 14 days of receiving the goods or signing the contract, without the need to provide a reason, when the contract was concluded remotely or outside the business premises.

Complaint

If a product is defective or there is another discrepancy between the service or product and the contract, as consumers, we have the right to file a complaint and request a replacement or a refund.

Data protection

Our personal data should be protected by the seller and used in accordance with data protection regulations.

Seller's Liability

The seller or service provider is responsible for ensuring that the product or service complies with the contract, and in the event of non-performance, they bear liability.

Consumer Disputes – Right to Complaint, Withdrawal from a Contract, and Warranty

We represent clients in disputes between consumers and businesses, particularly regarding the right to withdraw from contracts concluded remotely or outside business premises. We also handle cases involving consumer rights related to statutory warranty or guarantees due to non-compliance of goods with the contract.
Consumer Rights and Consumer Disputes: We represent businesses before the Office of Competition and Consumer Protection (UOKiK) in explanatory and antitrust proceedings, cases involving the recognition of unfair contract terms, and matters concerning practices that violate the collective interests of consumers. We also provide legal representation before courts in cases of appeals or complaints.

Business Documents and Informational Obligations

As a law firm, we provide comprehensive support to businesses in aligning their operations with legal regulations. We draft, update, and review documents related to data protection and the informational obligations of businesses. This includes preparing contracts, online store regulations, privacy policies, and information clauses. Upon request, we also conduct audits to assess the compliance of their operations with national and EU laws, as well as provide training and legal opinions.
  As specialists in consumer law, we know what documents and contract templates used by businesses should contain, ensuring effective support for both consumers and businesses. Representation by a law firm in consumer law matters gives clients confidence that their interests are properly protected. Experienced lawyers assist in resolving disputes related to defective products, unfair commercial practices, or failures by businesses to meet their obligations. For businesses, our services provide assurance that they have fulfilled all legal requirements, allowing them to operate their business with peace of mind.

Need help? Contact our law firm!

If you are interested in our consumer law services, please feel free to contact our Law Firm by filling out the contact form or via email at: kontakt@kancelaria-jp.pl.

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